We collect information about you when you fill in a contact form on our website or send us an e-mail. Whichever way you choose to contact us, were going to need some basic personal information from you in order to handle your request.
We may also receive your personal data from third parties, when you express your interest for our services to them.
We collect information by automated means. When you visit our website, view an advertisement on a third party-owned website, or read our marketing email, we automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save and return as part of your use of the website and the services for purposes such as saving your login session between visits, remembering your display preferences and tracking your use of the website.
We collect two types of information about you: personal data and non-personal data.
Personal data. This is information that lets us know who you are. This includes the information you provide us when registering to use the platform, like your name, company name, email address, postal address, other contact information you share with us, associated domain name and credit card information. Your login credentials are also personal data. This category also includes information tied to your identity that you provide us through other means, such as emails to our support team.
Non-personal data. This is information that doesnt let us determine your identity. This generally comes from your use of the services after registering. Non-personal data includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any personal data.
If you are a visitor of our website, we use your personal and non-personal data to engage with you and support live chat conversations on the website. We may also use your information to send or show you offers on other platforms where you subscribe such as Facebook and Instagram or via email, text message or Facebook Messenger.
When you are one of our customers, we use the information we collect about you to provide the services to you. As part of that purpose, we use your personal data and non-personal data:
Except for the limited circumstances we described here or in applicable agreement / terms of service, we do not share your personal data with third parties. When we need to provide your personal data to third parties, we will only share it to the extent necessary to provide you with our services. We may also share your personal data as required or permitted by law and as described below.
We host the website and operate the platform using third parties, including AWS. Your platform will be hosted from their data centers throughout the United States and/or Europe.
If you purchase from us we may use services such as Stripe, Authorize.net, PayPal to process payments, and therefore provide them with the personal data required to charge your credit card.
We may use third-party services either embedded into our website (such as Google Analytics, Active Campaign, Facebook Messenger) or outside of it (such Facebook or Twitter) to communicate with you or to enhance the function of the website and the services.
We use third-party service providers and platforms (such as Helpscout, Signalwire, Mailgun, Zapier,WooCommerce) for customer engagement, customer chat, product feedback and customer support ticketing.
While we provide these third parties with no more information than what is necessary to enable them to provide the services to us, any information that you provide these services providers independently is subject to their respective privacy policies and practices.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Additionally, we will provide information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. Our infrastructure is located in top-tier data centers. Remember, though, that some parts of the services are public and that electronic communication, by its nature, is not a reliably private means of communication. If you voluntarily provide personal data in a public area of the website, unrelated parties online will be able to view it and collect it. If you dont want to make this information publicly available, you shouldnt post it.
We keep your personal data for as long as is necessary to provide our services to you.
You have the right to:
The information provided in this notice may be modified to address new issues or changes to our policies. We will post changes here.
For questions or concerns contact us here.
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